The IT Managers Handbook by Zakaria Bin Abdur Rouf

The IT Managers Handbook by Zakaria Bin Abdur Rouf

I am Zakaria Bin Abdur Rouf, founder of Cash Receipt Generator App.

From a very early age, I have been working with computers and still now strugling with computers and devices most of the time. From my experience, I have written this book so that students and people who want to get things done can do things in least time. So let’s get started.

Let’s start with something very usual. What IT products or services do I use everyday?

  1. FileZilla to upload files to the webserver. It is easy to use and connects instantly.
  2. Laragon to host files to test if it works and looks good before uploading to the main server. With Laragon, create directories and test websites in my local pc.
  3. Anydesk for remote connection. Its better to subscribe since the free version does not work properly.
  4. Android Studio for my android app development

How to connect to any pc remote?

  • If you want to give support to anyone, you have to have some knowledge on how to give support remotely. If someone calls you or send you an email regarding an issue, try to understand if remote connection will fix the issue. Talk to the user and ask him questions and give them some initial guidelines to fix the issue. If it is something related to software, you can ask the user if he can give permission. If the user gives permission, install any remote software like Anydesk or Teamviewer and ask the user to install it on their pc and share the ID. The ID is usually numbers or combination of letters and numbers. It will help you to connect remotely and then you will be able to find and fix the problem.

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