The IT Manager’s Hand Book by Zakaria Bin Abdur Rouf

I am Zakaria and I am working as an IT Manager in a reputed company.

My day-to-day work involves helping people. I feel like a doctor and I look after every problem as a disease and my customers as patients. One of the important thing is to find out the actual cause of any incident. There are many times that we assume that it is working but in reality those are not working.