January 24, 2019
Service Management & ITIL
![Service Management & ITIL](https://fastbikri.com/blog/wp-content/themes/ribbon-lite/images/nothumb-featured.png)
The first time I learned about ITIL when I was working in Etihad Airways. It gives you a complete guidelines on how to manage IT services. The concepts are not limited to IT but it can be used in every industry. Service is everywhere and managing it requires a level of expertise. Everyone does the